Spend 80% Less Time on Agent-Related IT Tickets

Identifying, troubleshooting and resolving agent environment and voice quality issues in your contact center is hard. High ticket volumes, poor data quality, difficulty in diagnosing issues and delays in error resolution are all addressed by Cyara’s ResolveAX.

• Avoid IT tickets all together - empower agents to solve their own problems.  
  
  
• ‘Pre-flight’ checks, running agent call connection and agent network connectivity tests before agents take their first call.
  
  
• Live telemetry monitoring, real time alerts and dashboard data for every call for quicker root cause analysis, saving up to 4 hours of troubleshooting on each ticket while reducing agent downtime by as much as 50%.
  
  
• Real-time information about agent headset and mic compatibility, agent browser version and update status, Internet stability, CPU & memory configuration and more.

See why the biggest cloud contact centers in the world use Cyara to resolve agent experience issues, increase agent productivity, decrease IT support time, and reduce customer frustration. Request a demo today.


McIntosh Associates, 2018