Easily Test and Train Your Bots to Deliver Quality CX Without the Risk 

Though many enterprises have implemented conversational AI to stand out from the competition and revolutionize their CX, continuously testing and monitoring bot performance is essential to avoid reputational, compliance, and security risks. If not properly trained, your bot may generate content that can be inappropriate, inaccurate, or misleading to your customers and harmful to brand reputation. 

Only Botium can enable you to deliver a flawless customer experience and ensure your high-functioning bot provides accurate and reliable answers to your customers.

By helping you assure quality through every stage of the bot development lifecycle with end-to-end testing, Cyara empowers you to:

• Select the best bot technology for your business. Connect with 50+ chatbot testing technologies and all major NLU/NLP engines and perform benchmark testing to find the right fit.
• Accelerate chatbot development by 70%. Eliminate time-consuming, costly manual tests by performing automated functional, regression, and performance tests throughout the entire development lifecycle.
• Protect your brand and mitigate reputational risks. Reduce bot-related risks by understanding natural human behavior and customer questions, so your bot is prepared to understand inquiries and provide quality, appropriate, and accurate answers.
• Test and assure performance at scale. Schedule automated load and performance tests and receive real-time alerts if an issue arises to begin troubleshooting right away and reduce MTTR.
• Improve visibility and control to assure performance quality. Continuously monitor bot performance and leverage data-driven insights to perform rapid root-cause analysis and address potential defects.

Cyara’s conversational AI optimization platform helps businesses assure optimal performance through every step of the bot development lifecycle with the only comprehensive, automated conversional AI optimization solution.

Learn how Cyara can help you improve your CX, reduce risks, and cut costs by developing a bot experience that sets you apart from the competition.