In today's competitive landscape, seamless customer experience (CX) is paramount. This webinar delves into the advanced strategies and methodologies that drive successful test automation and, ultimately, superior customer experiences.

Join CX industry experts Mark Shaw, Director of Software Engineering at Assurant, Micah Taylor, Sr Solutions Consultant at C1, and Douglas Kline, Technical Lead IVR Credit Card and Banking Testing at Discover Financial in a lively discussion on their own experiences in maturing test automation at their organizations. Learn how to leverage cutting-edge tools and techniques to enhance the reliability and performance of your IVR other Contact Center channels. Discover the best practices for creating robust automated tests that cover a wide range of user scenarios, ensuring that your CX delivers flawlessly every time.  

Key Takeaways:

• The role of test automation in enhancing customer experience
• Advanced test automation frameworks and tools
• Best practices for comprehensive test coverage and reliability
• Real-world examples showcasing successful test automation implementations

Don't miss this opportunity to gain valuable insights and practical knowledge that will help you mature your test automation practices and elevate your CX to new heights.

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