You are Cordially Invited
QT Melbourne, Australia
Tuesday, September 8, 2026 at 2pm-10pm
Join us at the Cyara Agentic CX Summit - Melbourne: A complementary CX Assurance event where leaders, innovators, and practitioners gather to master CX Reliability, explore the future of Agentic AI, and gain the tools to deliver flawless customer experiences at scale.
On September, 8th - you’ll connect with peers, learn from industry experts, and leave equipped with the strategies and skills to set yourself apart as a CX leader.
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QT Melbourne, Australia
133 Russell Street, Melbourne, Victoria
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Tuesday, September 8
2pm to 10pm
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| 1:30pm |
Registration/ Arrival | |
| 2:00pm-2:45pm | CEO Keynote: Earning Trust in the Age of AI | When an AI agent gets something wrong, your customer finds out first. You’ll hear from Cyara CEO Sushil Kumar on making the case that trust, not capability, is what limits AI in customer service — and why assurance has to shift from "did the call connect?" to "did the AI do the right thing?" |
| 2:45pm-3:30pm | Vigilance in Production through AI Agent Observability | An AI agent that passed eval last month may not behave the same way today. Agents drift, models update, and customers hit the failure first. In this session, you will learn how the Cyara AI Trust Observability solution watches live agent behavior in production and surfaces problems to resolve before more customers see it. |
| 3:30pm-4:00pm | Break | |
| 4:00pm-4:45pm | Prove AI Agents Before Launch | Scripted pass/fail tests were built for deterministic systems. Agentic AI is probabilistic, so the same input can produce a different answer – and traditional QA can’t tell you which one is acceptable. See how Cyara’s Botium and Velocity prove agent behavior against outcomes before launch. |
| 4:45pm-5:30pm | Agentic AI: The Next Chapter in CX Transformation | Most agentic AI roadmaps sound further along than they are. Hear from customers and partners on where they actually stand – pilots, production, or still aspirational – and what's proving harder than expected. The panel covers the data quality, testing, and governance work required before CX systems can run autonomously. |
| 5:30pm-5:45pm | Closing Remarks | |
| 5:45pm-7pm | Networking Cocktails | |
| 7pm-10pm | CEO Dinner |
Reserve Your Seat
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